Support center
We answer every email — usually within an hour.
Prism Cloud is built and supported by the same engineers who write the product. There is no first-line outsourcing, no chatbot wall and no ticket purgatory. Pick the fastest route for your question below.
Documentation
Setup, pipeline stages, exports and integrations.
Changelog
Every release that's shipped to production.
Security & DPA
Controls, sub-processors and the signed DPA.
Contact a department
Sales, support, partnerships or enterprise.
Response SLAs
Business hours are 09:00 – 18:00 ET, Monday through Friday, excluding U.S. federal holidays. P1 incidents (production outage) are handled 24/7 for Agency customers.
| Plan | First response | Resolution target | Channel |
|---|---|---|---|
| Starter | Within 2 business days | Best effort | |
| Pro | Within 8 business hours | P1: 1 business day | Email + priority queue |
| Agency | Within 1 business hour | P1: 4 hours · P2: 1 day | Email + shared Slack + named CSM |
Security vulnerability disclosure
Report suspected vulnerabilities to security@prismcloud.app. We acknowledge within two business days and work in good faith on a coordinated disclosure timeline.