Refund Policy
Last updated: June 30, 2026 · Effective date: June 30, 2026
This Refund Policy explains when and how Prism Cloud Corp. ("Prism Cloud", "we", "us") issues refunds for paid subscriptions to Prism Cloud AI. It applies to all customers on the Starter, Pro and Agency plans, billed monthly or annually, purchased directly through prismcloud.app. Payments are processed by our Merchant of Record, Paddle.com Market Ltd., and refunds are handled in accordance with applicable consumer protection laws and Paddle's Merchant of Record policies.
1. 14-day money-back guarantee
Eligible customers may request a full refund of any purchase within fourteen (14) calendar days of the transaction date, for any reason and without qualification. We will refund 100% of the charge to the original payment method and cancel the associated subscription. This unconditional 14-day window applies to every new paid charge on monthly plans, annual plans and one-time purchases, in line with applicable consumer protection laws and Paddle's Merchant of Record policies.
2. Monthly subscriptions
Monthly subscriptions are billed in advance. Within the 14-day guarantee window, you are entitled to a full refund of your initial charge. After that window, you may cancel at any time from the dashboard; cancellation stops the next renewal and you retain access to the paid plan until the end of the current billing period.
3. Annual subscriptions
Annual subscriptions are billed in advance for twelve (12) months at a discounted rate. Within the 14-day guarantee window, you are entitled to a full refund of your initial charge. If you cancel after that window, you retain access to the paid plan until the end of the prepaid term and no further charges are made.
4. One-time credit packs
Pre-purchased credit packs and add-on credit bundles are refundable within fourteen (14) calendar days of purchase. Requests made within that window are refunded in full to the original payment method.
5. Duplicate or accidental charges
If you were charged in error — duplicate invoice, charge after confirmed cancellation, or an amount inconsistent with your plan — contact contact@prismcloud.app with the invoice ID. Confirmed billing errors are refunded in full within ten (10) business days, independently of the 14-day guarantee.
6. Chargebacks
Please contact us before filing a chargeback with your bank or card network. Almost every billing question can be resolved within one business day by email.
7. How to request a refund
Email contact@prismcloud.app from the address on file for the billing contact, include your organization name, the invoice ID and a brief reason for the request. Refunds are processed to the original payment method within five (5) to ten (10) business days. Bank processing times may add up to an additional week.
8. Taxes and fees
Refunds include any applicable sales tax or VAT that was collected on the original charge, in line with local tax rules.
9. Changes to this policy
We may update this Refund Policy from time to time. Material changes will be communicated by email to billing contacts at least thirty (30) days before they take effect and reflected in the "Last updated" date above. Changes do not apply retroactively to purchases made before the effective date.
10. Contact
Refund requests and questions should be sent to contact@prismcloud.app or to Prism Cloud Corp., 155-36 Jahn Street, Jamaica, NY 11414, United States.